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	<title>Starkman &#38; Associates &#187; steve jobs</title>
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		<title>Jobs to Appleheads: Drop Dead</title>
		<link>http://www.starkmanassociates.com/blogs/eric/steve-jobs-to-appleheads-drop-dead/</link>
		<comments>http://www.starkmanassociates.com/blogs/eric/steve-jobs-to-appleheads-drop-dead/#comments</comments>
		<pubDate>Thu, 06 Sep 2007 17:34:35 +0000</pubDate>
		<dc:creator>Eric Starkman</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[ethics]]></category>
		<category><![CDATA[integrity]]></category>
		<category><![CDATA[steve jobs]]></category>
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		<description><![CDATA[As originally posted on Strumpette.com on September 6, 2007.&#160; <a href=http://www.starkmanassociates.com/blogs/eric/steve-jobs-to-appleheads-drop-dead/ rel="bookmark" title="Link to Jobs to Appleheads: Drop Dead">more</a>&#8230;]]></description>
			<content:encoded><![CDATA[<p>As originally posted on <a href="http://strumpette.com/" title="Link to Strumpette, Public Relations Commentary" target="_blank">Strumpette.com</a> on <a href="http://strumpette.com/archives/555-Jobs-to-Appleheads-Drop-Dead.html" title="Link to Strumpette: Jobs to Appleheads: Drop Dead" target="_blank">September 6, 2007</a>.</p>
<p>Like a writer who keeps random plot line ideas and bits of dialogue scribbled in a notebook kept by the side of the bed, I&#8217;ve kept the <em>Daily News</em>&#8216; infamous <a href="http://farm1.static.flickr.com/12/17881729_f86aded77b.jpg" title="Link to Flickr: Ford to City" target="_blank">&#8220;Ford to City&#8221; headline</a> in the back of my head, just waiting for the right opportunity to rip it off.  Thanks to <a href="http://www.apple.com/" title="Link to Apple homepage" target="_blank">Apple</a> CEO <a href="http://en.wikipedia.org/wiki/Steve_Jobs" title="Link to Wikipedia: Steve Jobs" target="_blank">Steve Jobs</a> latest orchestrations, the moment finally arrived.</p>
<p>The technology impresario announced yesterday that Apple would slash the price of its iPhone by some 33%, but denied that lower-than-expected sales were the reason.  As he told the <a href="http://www.nytimes.com/2007/09/06/technology/06apple.html" title="Link to New York Times: Apple Cuts iPhone Price Ahead of Holidays" target="_blank"><em>New York Times</em></a>: &#8220;It&#8217;s very clear we have a breakthrough product on our hands, but it&#8217;s also clear that many can afford it, some can&#8217;t.  We&#8217;d like to make it affordable to even more folks going into this holiday season.&#8221;</p>
<p>So exactly when did Apple become a philanthropic organization for the tech gadget-deprived? </p>
<p>I don&#8217;t know about you, but if I was one of the Apple diehards who camped out overnight a mere 10 weeks ago just for the privilege of coughing up $600 the next morning to get their mitts on an iPhone, I&#8217;d be pretty ticked off right now.  And I&#8217;d go into orbit after reading Jobs&#8217; dismissive comment to <a href="http://www.usatoday.com/tech/products/2007-09-05-apple-reaction_N.htm" title="Link to USA Today: Some early iPhone buyers irked; others have no regrets"><em>USA Today</em></a> about the brand-worshipping customers who paid full price: &#8220;That&#8217;s technology. If they bought it this morning, they should go back to where they bought it and talk to them. If they bought it a month ago, well, that&#8217;s what happens in technology.&#8221;</p>
<p>Can you imagine the fallout if, let&#8217;s say, BMW suddenly slashed the cost of its highly popular 3-Series cars by more than 30% just weeks after they were introduced?  Or if Rolex slashed the prices of its watches by 30%?  The brands would be forever damaged.  But the traditional rules of branding and public relations don&#8217;t seem to apply to Steve Jobs, and his fire sale discounting of the iPhone is only the latest example.</p>
<p>Take Apple&#8217;s exclusive partnership with <a href="http://en.wikipedia.org/wiki/AT&#038;T" title="Link to Wikipedia: AT&#038;T" target="_blank">AT&amp;T</a>.  The telecom company has one of the slowest wireless networks around and a solid reputation for bad customer service.  Apple offers superior technology, and while its customer support has deteriorated somewhat, it&#8217;s still way better than its competitors.  The pairing of the two companies is as mismatched as Armani entering an exclusive distribution agreement with Sears.  </p>
<p>Then there is the iPhone&#8217;s inconvenient replacement battery requirement which, with the exception of the <a href="http://select.nytimes.com/gst/abstract.html?res=F10616F63C5A0C738FDDAF0894DF404482" title="Link to New York Times (Archive): IPhone Spin Goes Round And Round"><em>New York Times</em>&#8216; Joe Nocera</a>, has been largely ignored by the mainstream media. Like all cell phones, this one&#8217;s battery will eventually need to be replaced  (Apple says the original one will last 200-400 charges, approximately 12-14 months).  The kicker is that is must be sent back to Apple, however, leaving people without their beloved iPhone&#8217;s for an estimated 10 days.  I&#8217;m hardly a heavy cell phone user, but being without my phone for just one day would cause me some angst &ndash; and mine doesn&#8217;t have all the fancy bells and whistles that the iPhone does!  A couple of lawsuits have already been filed regarding Apple&#8217;s battery replacement policy, but they have received scant media attention.</p>
<p>The cost to replace the battery will be approximately $100, or roughly one quarter the cost of the newly discounted iPhone.  My guess is that Jobs will have the next generation model out within a year and he&#8217;s banking that a good number of iPhone owners will decide they&#8217;ll get better value for their money by replacing the whole phone with the latest version instead of just getting a new battery.  </p>
<p>Truthfully, I&#8217;m somewhat in awe of Steve Jobs.  I give him credit for his unparalleled ability to get away with sticking it to his most ardent customers, for getting the technology <a href="http://video.on.nytimes.com/?fr_story=f390265dcbb9e1f1da97a69637e921d39b6c99aa" title="Link to New York Times: IPhone: The Musical" target="_blank">media to dance for him like puppets on a string</a>, and for creating an aura that he is not someone driven by profits and personal wealth.  <a href="http://www.time.com/time/magazine/article/0,9171,943813,00.html" title="Link to TIME: The Greatest Showman on Earth" target="_blank">P.T. Barnum has long been regarded as the greatest showman on earth</a>, but I suspect even he would agree that Steve Jobs is in a league by himself.</p>
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