These promises are predicated on a rigidly adhered to principle that there simply are no acceptable ethical shortcuts. Integrity and honesty are the cornerstones of everything we do here.
Our pledge to clients:
- We will provide a candid assessment of what S&A can realistically accomplish
- We will execute the agreed-upon communications strategy as planned and in strict adherence to set deadlines
- We will assign the people that pitch your business to your account if we are retained; we will not do a bait-and-switch maneuver, substituting in junior staffers with little practical experience to run your account
- We will continually assess the efficacy of your communications program and provide honest feedback on overall strategy, tactical execution, and opportunities or methodologies for improved results or performance
- We will not be afraid to tell you if we think a communications issue is not being managed properly internally
- We will set a periodic schedule for formal S&A performance reviews, which is in addition to regular ongoing communications
- We will always return your phone call within two hours
- We will be mindful of your corporate culture and respectful of your values when interacting with external audiences on your behalf
- We will only bill for legitimate expenses incurred on your behalf, without tacking on the industry’s traditional 17.5% markup on costs.